Going Places is an appointment based transportation service for West Deerfield Township residents who have mobility challenges that may prevent or restrict their ability to meet their health care needs.

Click here for the Client Registration Form.

Click here for the Physician's Referral document.

Who is eligible?

Mobility-challenged residents from West Deerfield Township must pre-register with the Township Transportation Department. Due to restrictions, minors and non-registered passengers are not allowed to ride. Riders must also complete a form, signed by a physician, indicating the rider is stable and able to ride in a sitting position.

Where does the van go?

Trained drivers will pick up riders and deliver them to appointments at Lake Forest, Condell, Glenbrook and Highland Park Hospitals as well as the V.A. Hospital in North Chicago. Other locations must be within a five mile radius of the Township. A modified mini-van equipped with a ramp will accommodate up to two wheelchairs and three additional riders.

When is the service available and how does it work??

Appointments must be made no earlier than 9:00 a.m. and finish no later than 3:30 p.m. Pick-up times are determined by the rider's appointment time. When finished with an appointment, riders will call the driver for a return ride. The wait for a return ride can be up to 15 minutes.

Passengers should be ready 15 minutes prior to any scheduled pick-up time in order to ensure they are ready when the driver arrives. Drivers are only allowed to wait five minutes. Please remember that last minute changes and cancellations disrupt the service operations for everyone. Generally, the rider is taken directly to the provider location with no other stops.

How do I make an appointment?

Rides may be scheduled directly with the Transportation Secretary between 12:00 p.m.-3:00 p.m. Monday through Friday. At other times, you can leave a message and the secretary will call you back. Medical appointments may be made up to 30 days in advance. If scheduling allows, non-medical trips for eligible riders may be made three business days in advance. Reservations for medical appointments will have priority. Riders are eligible for up to two round trips weekly.

What are my responsibilities as a passenger?

It is the responsibility of the passenger to ensure their personal equipment and/or aids are in acceptable working order. If a wheelchair or scooter is used, a ramp must be installed at the passenger's home before service can be provided. Drivers are not allowed to enter homes to assist riders. Wheelchair bound riders must be wheelchair independent or have a caregiver to assist them. Please be advised that this transportation program is not an emergency ambulance or medical transport service. Drivers are not trained medical professionals.

What does it cost?

Trips fewer than 5 miles are $3 and over 5 miles are $5, round trip. One registered caregiver or companion is allowed to ride with the patient at no additional charge. Special hardship cases should be referred to the township supervisor and may be eligible for up to 2 round trips weekly.

It's easy to register.

Call the Transportation Secretary at (847) 945-0614.
Registration forms can be mailed out to you.
Appointments can be made up to 30 days in advance.
Non-medical appointments can be made three days in advance if scheduling allows.
Riders are eligible for up to 2 round trips weekly.
Trip fewer than 5 miles are $3 and over 5 miles are $5.